SANY is having over 2000 machines actively deployed at different projects all over India & Sri Lanka. We have developed 13 offices, 6 warehouses to ensure quickest response to customer request and fastest parts supply. We have more than 100 engineers that are ready all the time to help our customers, with a dedicated team of Chinese experts, and 2 Assembly Teams for Crawler Crane and 2 Assembly Teams for Batching Plant.
Toll Free Number 1800-209-3337, and E-mail email@example.com are in operation for taking customer service request. Customers are served all over India with excellent effect, as our main goal is to create maximum value for customers.
Three “Swift” and One Responsibility
1. "Swift” reply
We reply with plan within 1 hour after customer’s call is received
2. "Swift” Deputation
We depute expert with immediate effect after customer’s call is received, and areawise time frames are as follows:
2.1 Four hour circle: A class cities including Delhi, Mumbai, Kolkata, Hyderabad, Chennai, and Bangalore
2.2 Twenty four hour circle: B class cities including Chandhigarh, Jaipur, Lucknow, Nagpur, Ahmedabad, Indore, Sengruli, Raipur, Jharsiguda, Bokaro, etc
3. “Swift” Supply
We complete dispatch of parts within 2 working days after customer’s confirmed PO is received along with payment and other conditions are met. Dispatch will be completed within 7 working days in special cases
4. One Responsibility
We are responsible for providing training to all levels of people including customer operators and site supervisors
4.1 Onsite training at the time of commissioning;
4.2 Onsite training at the time of servicing;
4.3 Class room training in Pune.